Perspectives Of Type 2 Diabetes Patients On Their Interactions With Providers

Marleen Z. Jones-Pool

This thesis is restricted to Yale network users only. It will be made publicly available on 08/28/2021


Effective patient-provider communication has been shown to help achieve optimal health results, particularly in patients with diabetes. While previous studies have identified patient-perceived barriers in communicating with their providers, this study highlights factors in the patient-provider interaction that may contribute to effective health communication. As part of a larger mixed-methods study, 10 semi-structured interviews were conducted with patients with self-reported diabetes at a primary health center. These interviews sought to understand patient-perceived communication factors that influenced their interactions with their providers. Interviews were recorded and transcribed verbatim. Interview transcripts were then coded and analyzed utilizing a grounded theory approach. Findings identified elements of patient-provider interactions that patients valued most when communicating with their providers. Patients appreciated when providers took the time to listen in order to take a holistic approach to their health. Patients also highlighted the respect they had for a provider’s authority in the decision-making process within the clinical setting. Findings suggest ways providers can improve their interactions with patients in order to provide the best care.