Document Type

Lessons Learned

JEL Codes

G01, G34


Diane Thompson was of counsel at the National Consumer Law Center from 2006 to 2014, conducting policy advocacy on legal issues affecting low-income consumers during the housing crisis. Subsequently, she joined the new Consumer Financial Protection Bureau (CFPB), where she led the development of and provided guidance on federal consumer regulations in the areas of mortgage, fair lending, debt collection, credit reporting, and student loan servicing. She currently leads the Consumer Rights Regulatory Engagement and Advocacy Project, which she founded in 2020 to promote inclusive public engagement in regulatory work, particularly for low-income communities and communities of color and since 2021 has been senior adviser to the director of the CFPB. This “Lessons Learned” is based on an interview with Thompson held in September 2021.