Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Public Health (MPH)


School of Public Health

First Advisor

Danya Keene


Effective patient-provider communication has been shown to help achieve optimal health results, particularly in patients with diabetes. While previous studies have identified patient-perceived barriers in communicating with their providers, this study highlights factors in the patient-provider interaction that may contribute to effective health communication. As part of a larger mixed-methods study, 10 semi-structured interviews were conducted with patients with self-reported diabetes at a primary health center. These interviews sought to understand patient-perceived communication factors that influenced their interactions with their providers. Interviews were recorded and transcribed verbatim. Interview transcripts were then coded and analyzed utilizing a grounded theory approach. Findings identified elements of patient-provider interactions that patients valued most when communicating with their providers. Patients appreciated when providers took the time to listen in order to take a holistic approach to their health. Patients also highlighted the respect they had for a provider’s authority in the decision-making process within the clinical setting. Findings suggest ways providers can improve their interactions with patients in order to provide the best care.

Open Access

This Article is Open Access

Included in

Public Health Commons